Frequently Asked Questions
WHAT IS THE TURNAROUND TIME ONCE I PLACE MY ORDER?
- Standard Production Time is 5 days
- Expedited Production Time is 3 days
- Rush Production Time is 1 day
For expedited orders, add a rush from the shipping options available on the checkout page. Please keep in mind, orders placed after 3 PM (CST) will count as an order for the next day. All delivery options are in business days.
HOW MUCH IS SHIPPING?
Shipping costs depend on the option you have chosen at checkout.
We have three flexible flat rate options:
Standard - $9.99 (Receive within 6-11 days including production time)
Expedited - $14.99 (Receive within 4-9 days including production time)
Rush - $19.99 (Receive within 2-7 days including production time)
**Please note we ship only to the 50 states in the United States.
WHAT IS THE SET-UP FEE FOR A BANNER ORDER?
We do not charge setup fees. Occasionally, if you are adding a logo or graphic and do not have a 'Print-Ready' file there may be an art fee but we will try to offer a free version first. If you have any questions whether your file is 'Print-Ready' contact us and we will get back to you as soon as possible.
CAN I ADD A LOGO OR GRAPHIC IMAGE TO MY BANNER?
Yes, you can add your logo or other graphics to your banner, but we strongly recommend it to be a vector graphic. Common vector formats include:
- AI (Adobe Illustrator)
- EPS (Encapsulated PostScript)
- PDF (Portable Document Format)
- SVG (Scalable Vector Graphics)
Files in .jpg or .gif format, especially graphics copied off the internet are raster or bit-mapped files and are not suitable for sign printing. We typically charge $10 to $95 to set-up your logo if you can't provide it in a vector format. This is a one-time charge and is not charged again when you place future orders with us. You can contact us and we will give you an estimate of the art setup charge. We also have a variety of clip art images available for $0 - $15 each.
DO YOU TAKE PHONE ORDERS?
Yes! Our friendly Customer Service staff can help you with anything from file questions and pricing to sending updates and placing orders. Call us toll-free at 866-270-7446, Monday through Friday from 9 am to 5 pm central time.
WHAT HAPPENS IF MY BANNER HAS AN ERROR?
We understand that things do not go as planned all the time. If there's an error on your banner, be it our fault or yours, please know that we will do all we can to rectify the situation as quickly, smoothly and cost-effectively as we can.
During business hours call 512-833-9900 or 866-270-7446 during closed hours. We will get back to you within one business day.
Please provide the order number and exact nature of the issue, including any digital photos, if helpful.
DO YOU OFFER LOW PRICE GUARANTEE?
You get our lowest price without even asking. If we have the room to lower our price, then we already lowered it. You can be confident in knowing you get our lowest price every time.